Privacy Policy

Our commitment to your privacy

At Gibson & Associates, your story is held in trust. We collect only what is necessary to provide you with grounded, professional care. This policy explains how we handle your personal health information with the same quiet steadiness we bring to every session.

We follow the Personal Health Information Protection Act (PHIPA) of Ontario. Every therapist, every staff member, every system we use is bound by this law. Your records are not just files. They are pieces of a life. We treat them that way.

Information we collect

We gather only what helps us understand and support you. This includes your name, contact details, and health history. It includes session notes, assessment results, and your communications with us. We might also collect payment information and insurance details.

We collect this directly from you during our work together. Sometimes we receive information from a family doctor or a previous therapist with your consent. We never collect more than we need. A good therapist listens. A good clinic does not hoard.

How we use your information

We use your information to provide therapy. To plan your treatment. To communicate with you about appointments. To process payment. To meet our legal and regulatory obligations. That is the full list. We do not sell your data. We do not share it for marketing. Your pain is not a product.

We may use de-identified information for internal supervision or training. This helps our therapists grow sharper and kinder. No one outside Gibson & Associates can identify you from this data.

Disclosure of your information

We disclose your information only when we must. With your explicit consent. When required by law. If there is a clear and imminent risk of harm to you or someone else. To comply with a court order or a regulatory college audit.

We may share necessary details with your insurance provider for billing. We will tell you what we share before we share it. You will always know where your story travels.

Virtual session confidentiality

Virtual therapy is real therapy. We protect it with the same vigilance. We use secure, encrypted platforms that meet Canadian healthcare privacy standards. No session is recorded without your written consent. We recommend you find a private space for your virtual sessions. Close the door. Use headphones. The work deserves a quiet container.

We cannot control the security of your own device or network. We ask you to keep your software updated and your passwords strong. The connection between us is sacred. The technology must honor that.

Retention and storage

We keep your records for the time required by our regulatory college. After that, they are destroyed securely. While we hold them, they live on encrypted servers within Canada. Paper records, if any, are locked away. Access is limited to those who need it to support your care.

You can ask us to correct your information if something is wrong. You can ask to see what we hold. You can withdraw your consent at any time, though we may need to keep records the law requires us to keep.

Website data

When you visit our site, we collect small pieces of technical data. Your browser type. The pages you visit. How long you stay. This helps us build a better, calmer experience for everyone. We use cookies for basic analytics. You can disable them in your browser settings.

Our website may link to other resources. We cannot vouch for their privacy practices. Read their policies. Protect your own peace.

Your rights

You have the right to access your records. To request corrections. To ask questions about our privacy practices. To file a complaint with the Information and Privacy Commissioner of Ontario if you believe your rights have been breached.

We will not retaliate. We will not withdraw care. Your rights are not a burden. They are the foundation of trust.

Contact our privacy officer

If you have questions about this policy or your information, contact our Privacy Officer. Write to us at the address on our contact page. Call the clinic. We will respond with clarity and without delay.

This policy may change. We will post updates here. The trust between us does not change. It only deepens.